Our Value:Impact Through Intent
What we deliver
A product that builds empathy by understanding user intent, enhancing the customer experience and driving business goals.
How we deliver
Through continuous analysis of user intent, we turn every conversation into a human, personalized, and conversion-oriented experience.
The Problem:
Lacks Creativity & Empathy
The online selling process tends to be cold and impersonal, missing the human touch that builds trust.
1. Misses Real-Time Intentions
Systems can't detect the actual intention of the customer, as they are based on the profile history.
2. Fails to Understand Needs
Unable to demystify complex differences between product capabilities or explain characteristics clearly.
3. Cannot Personalize Offers
Limited to standard benefits or transversal promotions, without ability to negotiate or customize solutions.
4. Disconnected Post-Sales
Support often ends at checkout. Systems are reactive and unable to assist proactively with ‘how-to’ questions or complex returns.
The Product:
01. Real-TimeIntent
Our solution instantly analyzes every input to decode the user's true objective.
02. Emotional Intelligence
The system adapts its response style to match the user's emotional state, ensuring the interaction feels empathetic and personalized.
03. Continuous Context Refinement
By constantly refining the context throughout the human-Al loop, the platform evolves with every exchange, optimizing for higher accuracy and better business outcomes.
Enlightening
Providing clear, valuable insights and information.
Smart
Intelligent responses that adapt to context.
Trustworthy
Building confidence through reliable interactions.
Rewarding
Creating value for both parties in every exchange.
Empathic
Understanding and responding to customer emotions.
Vera Maia
CEO BrightStore
vera.maia@brightstore.ai